Buzz Broadband is continuing to monitor weather updates as Hurricane Isaias is expected to intensify as it approaches the north-central Gulf Coast. Forecasters are predicting dangerous winds, heavy rain, and tornadoes.
Our team is preparing ahead of the storm and will be ready to respond to service interruptions as they occur. However, for the safety of our employees and technicians, repair efforts will begin as soon as weather conditions are safe to do so.
Severe weather, falling trees, damaged utility poles and power outages can impact fiber broadband service. Depending on the extent of the damage, some internet outages may take longer to restore than others. We encourage customers to prepare now for the possibility of extended fiber service interruptions by charging mobile devices, gathering emergency supplies, and making alternate communication plans.
Please remember that your Buzz Broadband equipment requires electricity to operate. If your home loses power, your internet service and connected devices may not work even if the Buzz Broadband network serving your area remains operational.
Once conditions are safe, our technicians will work as quickly and safely as possible to assess damage and restore affected services.
Please continue to follow Buzz Broadband through our website and social media channels for important service updates.
Thank you for your patience and understanding as we work to keep our customers and employees safe throughout the storm.