FAQs
We’re creating a buzzworthy service! Check out the FAQs below to learn more about our phone and fiber internet services.
What is Buzz Broadband?
Buzz Broadband, a fiber-based broadband service, brings the highest available broadband speeds for a competitive price to our members. We are very excited about how this can transform where we live, work and go to school!
Why did Covington Electric Cooperative get into the fiber-based broadband business?
Installing fiber allows Covington Electric to enhance the quality and reliability of its electric service and bring the fastest internet speeds available anywhere in the country to our members.
How is Covington Electric Cooperative doing this project?
Covington Electric Cooperative completed a “middle mile” fiber ring that connects all of our substations and offices to improve the quality and reliability of our electric service. The “middle mile” ring also serves as the backbone for the fiber-to-the-home (FTTH) network, providing cooperative members access to fiber-based broadband service.
FTTH engineering and construction began in June 2021 in the Beda/Wing area. Contractors have been building out the system going north, east and west concurrently through the CEC service territory. This will continue until every CEC member has access to broadband service. Our goal is to complete this project in approximately two years.
What does this mean for Covington Electric Cooperative?
Buzz Broadband will be a wholly owned subsidiary of Covington Electric Cooperative created to benefit the membership, the cooperative and the electric grid. It is a separate company and, therefore, managed separately from the cooperative. Its purpose is to provide a truly smart electrical grid, offer elite broadband service to members and improve regional communication services.
When will fiber service be available in my area?
To see if your home or business is in an active area, please go to the service availability page and find your location. From there, you can also pre-register for service.
What speeds are offered?
We offer residential and business pricing packages that begin at 200Mbps service at $59.95 per month. Other packages include $79.95 per month for 1Gbps service and $99.95 per month for 2Gbps service. We also offer a landline phone service package at $24.95 per month.
Is Buzz Broadband internet unlimited, or do you have data caps?
All of the Buzz Broadband packages are unlimited with no data caps and no contracts. When you choose a Buzz package like 1Gbps, for example, you are choosing the speed only.
Are there rental fees for Buzz equipment?
The basic equipment necessary for service is free; however, we charge a monthly fee for extenders if needed.
How can I sign up?
Register your interest here on our site today! Members who have pre-registered will receive an email when their area is active, and the Buzz team is ready to schedule the installation for service.
How do I pay my bill?
To pay your bill, please log in to your Buzz account portal. If you do not already have an account, you will need to register for one.
Where can I find the features included with my phone service?
Telephone shortcuts allow you to access, modify, and enable various features. This PDF provides detailed instructions for each feature.
Where can I find my residential phone subscriber guide?
Your residential voice subscriber guide can be found by clicking here. This comprehensive guide includes all the information you need about your voice services.